Finding parts and documentation for a value-tier forklift is usually harder than finding the truck. EKKO does better than most on this: it publishes catalogues, brochures, manuals, service manuals, parts lists and warranty policies on its own site rather than hiding them behind a dealer login. The difficulty is identification. EKKO model numbers encode series, capacity and lift height in a compact format, and the website itself has inconsistencies between listed model names and their URLs. This guide explains how to read an EKKO model number, where the documentation lives, and how to get a part when your local dealer does not stock it.
Get Free Quotes 👑The capacity plate on the truck is the authoritative record of what you own, and it is the only source that reflects any attachment fitted after the truck left the factory. Record the model designation, the serial number, the year, the voltage, the mast type and the rated capacity at the stated load centre and lift height. Photograph it. Every parts enquiry and every warranty claim starts here, and a parts counter working from a model name alone will frequently send the wrong component because the same model designation can cover several mast and battery configurations.
EKKO model numbers are compact but consistent. The prefix identifies the family: EK for counterbalance forklifts and counterbalanced stackers, EB and EA for straddle stackers, EP for pallet jacks, EPC and EPF for lithium pallet jack variants, ER and EH for walkie reach trucks, EOP for order pickers, ES for scissor lifts, EG for the tow tractor and EKYR for the yard ramp. The digits that follow generally encode capacity in metric hundreds, so EK25 is 2.5 tonnes or about 5,000 lb and EK40 is 4 tonnes or about 8,000 lb. A number after a dash is usually lift height in inches, so EK16A-216Li is a 216 inch mast. A trailing Li means lithium, S commonly means side shift, T and GT denote chassis and drive variants, and D, LP and TLP indicate diesel and propane.
EKKO's site carries a Support menu with six relevant sections: Catalog and Brochures, Forms, Manuals, Service Manuals, Parts Lists, and Warranties and Policies, plus a Parts page. The Catalog and Brochures page is the most useful starting point because it is organised by model series rather than by individual SKU, so you can find your series even if your exact variant is not listed separately. The Line Card PDF in the site footer gives the full product overview on one document, which is the fastest way to confirm which series your model belongs to.
Parts lists are published by series, not by individual model, so knowing your series is what gets you the right document. Counterbalance forklift series include EK20D and EK25D, EK30D through EK40D, the EK20TLP through EK40TLP propane group, EK25SLP and EK30SLP, EK50LP, the EK16A group, EK18AT, EK18AC, EK18RF and EK18RFL, EK20GS with EK25GHB and the EKGB series, EK20GT-Li with EK25GT-Li, EK30GT-Li with EK35GT-Li, and EK25T-Li with EK40T-Li. Reach trucks group as EH15T and EH15TH, EK18RR and EK18RRL, EK18RR-Li and the ER15 lithium series. Order pickers group as EOPS20, EOP68 and EOP70, EOPL150, EOP150, EOPF30 and EOPH15.
Counterbalanced stackers group as the EK14 series, EK14-130Li, EK14C-130 and EK14C-130Li, EK14CS-130Li and EK14CS-189Li, EK14S-130 and EK14S-189Li, EK07S, EK13S-177 and the EK10S series. Straddle stackers are the largest group: EA15A through EA15E, EB12E and EB12E-138, EB12E-98Li, EB12EA, EB13C-118 and EB13C-138, the EB13C-Li series, EB13CD, EB13E and EB13E-138, the EB13E-Li and EB13ES-Li series, the EB14C and EB14CS series including the triple-mast variants, EB16EA, EB16EAS-189Li, EB18E and EB20E, EB18C-Li and EB20CS-Li. Pallet jacks cover A25, A25G, A25S, A25W and A25WL in manual, then the EP15 through EP20 J, JLIC, SLi, JNLi and Li series, EP20E and EP25E with their lithium versions, EP30A and EP30A-Li, EPC18Li through EPC25Li, EPC30A and the EPF lithium series.
EKKO publishes a main line at (877) 232-6517 and an address at 1761 W. Holt Ave, Pomona, CA 91768, with a general enquiries email of info at ekkolifts.com. Because EKKO sells through independent OEM dealers rather than factory-direct, the factory will often route a parts enquiry back to your regional dealer, so it saves time to have the dealer name ready if you know it. Have the data plate photograph, the serial number and the series designation in hand on the first call. That single preparation step removes the most common cause of delay, which is a parts counter guessing at a configuration.
EKKO's own news archive names several OEM dealers it has added over time, including Florida Forklift, Pacific Material Handling Solutions, LIFTEC, Hodge Company, Nelson Equipment and Big Joe Carson in California. Coverage varies by region and dealer relationships change, so treat these as a starting point for finding local support rather than a current directory, and confirm with EKKO directly which dealer serves your area today. If no dealer is within reasonable service range of your facility, that is worth knowing before you buy another EKKO machine, not after.
Value-tier forklifts frequently use widely available components even when the truck itself is a small-volume model. Bearings, seals, hydraulic hoses and fittings, load wheels, drive tires, contactors, fuses, cables, batteries and chargers are often standard industrial items that a hydraulics shop or bearing supplier can match from dimensions and part markings. Mast sections, carriages, drive motors, controllers and battery management electronics are the genuinely proprietary parts and are worth stocking in advance if the machine is critical to your operation. Ask your dealer which category each part falls into, because that single question tells you where your real downtime risk sits.
On any truck you cannot afford to have down, do four things at purchase. Get the warranty terms in writing, including duration, coverage and whether it is prorated. Get a written service response time commitment from the dealer. Ask which spare parts they recommend stocking on site and buy those with the machine, when the price is negotiable. And download every brochure, manual, service manual and parts list for your series and keep them locally, rather than relying on a website that may reorganise. Manufacturers reorganise their support pages, and a parts list you already hold is worth more than one you hope to find.
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EKKO publishes them openly on its site under the Support menu, which has separate Manuals, Service Manuals and Parts Lists sections plus a Catalog and Brochures page organised by model series. Download the documents for your series and keep them locally rather than relying on the site staying unchanged.
The letter prefix gives the family, such as EK for counterbalance, EB and EA for straddle stackers, EP for pallet jacks, ER and EH for walkie reach trucks, EOP for order pickers and ES for scissor lifts. The digits give capacity in metric hundreds, a number after a dash is usually lift height in inches, and a trailing Li means lithium.
EKKO lists (877) 232-6517 and info at ekkolifts.com, at 1761 W. Holt Ave, Pomona, CA 91768. Because EKKO sells through independent dealers, the factory will often route the enquiry back to your regional dealer, so have your dealer name, data plate photograph and serial number ready.
The data plate photograph, the serial number, the model designation, the year, the voltage and the mast type. The same model designation can cover several mast and battery configurations, so a parts counter working from the model name alone will frequently ship the wrong component.
Often, for standard components. Bearings, seals, hoses and fittings, load wheels, drive tires, contactors, fuses, cables, batteries and chargers are frequently standard industrial items a local supplier can match. Mast sections, carriages, drive motors, controllers and battery management electronics are genuinely proprietary.
Ask your dealer which parts are proprietary and which are standard, then stock the proprietary items that would stop the truck: load wheels, drive tires, contactors and any model-specific hydraulic components. Buy them with the machine, while the price is still negotiable.